Privacy Policy

The purpose of this privacy statement is to explain how Bridges Fire & Security processes personal data to fulfil our data protection responsibilities in general terms. The scope covers all related activities by the staff of BRIDGES FIRE & SECURITY. This statement is provided for information only and is not conditional for the use of our services.

The role of BRIDGES FIRE & SECURITY in data protection terms is that of a data controller where it determines the purpose and use of the personal data being processed. It is the responsibility of the privacy manager (PM), contactable using BRIDGES FIRE & SECURITY, to ensure it is processed in accordance with the UK’s latest data protection legislation.

The sort of personal data processed by BRIDGES FIRE & SECURITY will be contact details sufficient to answer your queries and to deliver our services to you. Although the information we ask for will be kept to a minimum, if you do not provide it, we may not be able to fulfil our obligations to you.

BRIDGES FIRE & SECURITY duty of confidentiality means that our staff will treat your personal data with respect and in confidence. It will only be disclosed to staff that need to know it. We also expect the same duty of confidentiality of all third parties with whom we share your personal data. We use appropriate organisational and technical measures to secure all company information. All processing takes place on-site with routine back-ups performed on UK based servers.

BRIDGES FIRE & SECURITY processes personal data against a lawful basis in instances described below:

· To respond to your general enquiries and stay in touch with you after service/product delivery, we will do so in pursuit of our legitimate interests.

· To comply with our legal obligations such as those required for HMRC purposes.

· When necessary for the performance of a contract with you and its prior preparation.

· When processing for a pre-defined purpose for which your consent will be sought prior to that processing commencing, but please note that you can withdraw your consent at any time by contacting the PM.

In all cases the processing of personal data by BRIDGES FIRE & SECURITY shall be in accordance with the principles of data protection as set out in the UK data protection legislation.

BRIDGES FIRE & SECURITY will share personal data, but only where necessary, with some or all the following:

· The Inland Revenue (HMRC) for invoice purposes.

· An IT support company which is subject to a data processing agreement.

· Solicitors appointed by BRIDGES FIRE & SECURITY to handle any client/customer matters if necessary.

· Accountants appointed by BRIDGES FIRE & SECURITY for payment handling and related record keeping.

· Contractors for outsourced services who are subject to a data processing agreement

BRIDGES FIRE & SECURITY follows a retention schedule to determine the length of time it holds different types of personal data. The retention schedule is shown below:

· General correspondence with potential clients that does not lead to a quotation or sale for services/products, will be retained for 1 year after our last contact with you.

· Personal data collected for the preparation of a sale, such as a quotation or similar, will be retained for the duration of the activity plus 7 years after our last contact with you.

· Minimal contact data is stored indefinitely although all requests for erasure will be considered and actioned appropriately.

· Financial records and invoices, which may include personal data, will be retained for 6 years after the end of the current tax year of processing.

· By exception, documentation that includes personal data may be retained by BRIDGES FIRE & SECURITY beyond the schedule, but only for a specific purpose and only when BRIDGES FIRE & SECURITY believes there is a legitimate interest or a legal obligation to do so. 

At the end of the retention schedule BRIDGES FIRE & SECURITY will either return, destroy, or delete your personal data and any associated emails or relevant documentation. If it is technically impractical to delete electronic copies of personal data, it will put it beyond operational use. 

BRIDGES FIRE & SECURITY allows up to 3 months after the retention schedule to complete this action.

The BRIDGES FIRE & SECURITY websites use cookies (and similar technologies) and all but those deemed to be strictly necessary, require your permission before they are dropped.

The UK General Data Protection Regulation defines the rights that you have (although these do not apply in all situations). For convenience, these rights are shown below:

· Right to be informed as to how your personal data is being processed by us – this is done through this statement or specific privacy notices when issued separately.

· Right to access your personal data held by us which is done by making a ‘Data Subject Access Request’ (DSAR) to the BRIDGES FIRE & SECURITY PM.

· Right to rectification of your personal data if you believe BRIDGES FIRE & SECURITY has collected or recorded it incorrectly, or it needs to be updated.

· Right to erasure of your personal data for which we no longer have a legitimate purpose to process or where your interests outweigh our own.

· Right to restrict processing under certain circumstances, during which time your personal data but will not be in operational use until the related matter is resolved.

· Right to data portability of your personal data in a machine-readable version, as you have provided but only applicable to data provided with your consent or under contract.

· Right to object to BRIDGES FIRE & SECURITY processing your personal data for which there is no associated legal or contractual obligation.

· Rights related to automated decision making and profiling (however BRIDGES FIRE & SECURITY does not use these techniques in its decision making).

Further details about your rights can be found on the Information Commissioner’s Office (ICO) website: https://ico.org.uk

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Raising concerns, exercising rights, or making queries about our processing of your personal data can be done by contacting the PM. Please be aware that we need to be sure of your identity before responding fully, therefore, you may be asked for proof of your ID. In any event, you have the right to contact the ICO directly over any concerns you may have, using the details provided above, but naturally we would welcome the opportunity to handle any concerns you have first.

BRIDGES FIRE & SECURITY

8 Causeway Mews, Whittlesey, Peterborough PE7 1AU United Kingdom 

+44 (0)1733 645645